The 2019 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2019 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2019 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Pets

Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated over $28 million to the ASPCA and through Subaru Loves Pets has helped support the rescue, transport, adoption and well-being of over 230,000 animals across the country. 

Environment

Loving the environment means more than loving the great outdoors. It means working to preserve it.

Since 2018, Subaru has partnered with TerraCycle.  Participating Subaru retailers collect hard-to-recycle trash that was headed to local landfills. We collect approximately 2 tons of this hard-to-recycle trash monthly, which will be converted to furnishings and other usable items and donated locally.

Education

It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Since 2015 Subaru, in partnership with the American Association for the Advancement Science, donated over 277,600 award-winning science books.  In addition, through our partnerships with Staples and Adoptaclassroom.org we supported teachers and students with donations of S400,000 in gift cards and school supplies. 

Community

In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

In 2020, Subaru and its retailers made a donation to Feeding America to provide 50 million meals to help feed people in need during the COVID-19 crisis,* making meals available at 199 local food banks across the country.
*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks. 

Health

We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Since 2016, Subaru and its retailers have partnered with the Leukemia & Lymphoma Society (LLS) to donate over 167,000 blankets and 21,500 arts & crafts kits and reached nearly 150,000 patients in more than 780 hospitals nationwide. 

How is Subaru Orange Coast dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

Boys and Girls Clubs of Central Orange Coast
 Subaru Love Promise Heart

Love Promise Stories from Subaru Orange Coast

Subaru and Subaru Orange Coast believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here

Pediatric Oncology Carnival - Kaiser of Anaheim  –  Samantha V

On Friday May 31st, the Leukemia & Lymphoma Society (LLS) Orange County Inland Empire Chapter and Subaru Orange Coast partnered up to deliver 80 blankets and 30 arts & craft kits at the Pediatric Oncology Carnival at Kaiser Permanente of Anaheim. Subaru parts manager Jesse Solorio, some of his associates and Samantha from LLS came together to hand deliver the blankets to patients and their family who visited our booth. It was so heartwarming to see the amount of fun these children were having as some of these kids have spent most of their time in the hospital undergoing treatment. This is the fourth consecutive year that Jesse and Samantha have worked together and participated in this event, spreading love, hope, and warmth to cancer patients and their family, reminding them that they have the community’s support during their cancer journey. The highlight of our blanket delivery was seeing patient Alexander Delgado who we met last year, was diagnosed with Leukemia and was undergoing chemotherapy treatment.This year, his hair has grown back, is more energetic, taller and looking so much bigger! His mother stated he is now in maintenance which is amazing! It filled our hearts with happiness to see how healthy he is now and is able to enjoy simply being a kid after fighting a tough battle. Such a strong little guy and a true inspiration. At the carnival nurses, patients, and parents had the opportunity to write a message of hope in a note card which were then hung in the infusion bay for patients to read. Social worker Teresa Gallegos from Kaiser stated, “The messages are so thoughtful and can really make a difference in someone’s day. Thank you!” LLS is proud to have partnered with Subaru Orange Coast and have the opportunity to be a part of such a great event for the little ones.


Pediatric Oncology Carnival  –  Samantha V

The Leukemia & Lymphoma Society Orange County Inland Empire Chapter partnered up with Subaru Orange Coast, to deliver blankets to cancer patients at the Pediatric Oncology Carnival at the Kaiser of Anaheim on June 8th. The general manager Paul from Orange Coast Subaru joined us at the delivery along with his colleague Jesse and staff members Samantha and Adriana from LLS. Together we delivered 80 blankets to patients and families to use during their hospital visits.The Pediatric Oncology Carnival was a rewarding experience for all of us who took part in the delivery. Through this small gesture we were able to spread love, hope, and warmth to these kids fighting cancer. It was great to see the kids excited about receiving their blanket in a reusable bag along with other goodies. We truly enjoyed watching the kids have fun at the carnival as they walked from booth to booth ecstatic about it all. We were all touched by the strength of the little kids who still managed to smile. We were all happy to be able to give back to the community and what a perfect way than through the Subaru Loves to Care program! Thank you Subaru for this partnership!


Pediatric Cancer Patient Carnival Event  –  Yvette S

On June 16th, Kaiser Permanente Anaheim Medical Center’s Radiation Oncology Department hosted an event for their Pediatric Cancer Patient’ called HEMOC Pediatric Carnival. More than 100 cancer survivors, current cancer patients and their family attended the event at Kaiser. Vendors at the event represented health and education focused charities with a fun activity. Throughout the event, we estimated that 100 individuals stopped by the Leukemia & Lymphoma Society and Subaru’s tables to race their cars on the race track and receive some gifts such as blankets, craft kits, Frisbees and other LLS and Subaru branded items. All of the children were very happy with their warm blankets.Every single one of them that stopped by our booth had a smile on their face. Among the stories we heard, we obtained one. It consisted of a mother and grandmother who were attending the event with their daughter/granddaughter.The mom mentioned that her little elementary girl was diagnosed at only 6 weeks of age. It was so painful for her and her husband to hear this devastating news, her daughter underwent chemotherapy and then had to go through bone marrow transplant.The young and beautiful daughter is now in school and living a “normal” life.Her mom and grandmother also mentioned that they are a part of the Light the Night walk in Orange County and they enjoy participating every year as a strong united family. The presence of Subaru and Leukemia & Lymphoma Society helped provide smiles to everyone.