The 2022 Subaru Love Promise Customer and Community Commitment Award

We've been nationally recognized for our dedication to our customers, our community, and the Subaru Love Promise.

We're honored to receive the 2022 Subaru Love Promise Customer and Community Commitment Award. This award nationally recognizes elite Subaru retailers who provide an exceptional customer experience at every interaction with Subaru. These retailers have also demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as the environment, community, health, education, and pets.

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What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

We’d love to hear from you.

Did Subaru Orange Coast go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

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pets

Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated over $28 million to the ASPCA and through Subaru Loves Pets has helped support the rescue, transport, adoption, and well-being of over 230,000 animals across the country.

pets

Environment

Subaru and our retailers are committed to protecting and preserving the Earth, not just by our words, but also by our actions.

Since 2018, as part of the Subaru Loves the Earth initiative, Subaru and retailers across the country have partnered with TerraCycle® and have collected over 7 million pieces of hard-to-recycle trash from their communities. Items such as snack bag wrappers, coffee cups, or used cabin air filters from service areas have been diverted from landfills and given a second life by TerraCycle when it is converted into durable furniture and other usable items.

Environment

Education

It's our goal to make the pursuit of knowledge available to as many minds as possible.

Since 2015 Subaru, in partnership with the American Association for the Advancement Science, donated over 369,000 award-winning science books. In addition, through our partnerships with Staples and Adoptaclassroom.org we supported teachers and students with donations of $400,000 in gift cards and school supplies.

Education

Community

In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

In 2020, Subaru and its retailers made a donation to Feeding America to provide 50 million meals to help feed people in need during the COVID-19 crisis,* making meals available at 199 local food banks across the country.

*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks.

Community

Health

We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Since 2016, Subaru and its retailers have partnered with the Leukemia & Lymphoma Society (LLS) to donate over 167,000 blankets and 21,500 arts & crafts kits and reached nearly 150,000 patients in more than 780 hospitals nationwide.

Health

How is Subaru Orange Coast dedicated locally to the Love Promise?

Our Love Promise can be seen in various partnerships with local charities and non-profits. We're grateful for the opportunity, not only to be a part of our community, but to serve it as well.

  • OC Animal Care
  • Orange County Rescue Mission
  • Pio Pico Elementary School
  • Orange County Beach Cleanup
  • Jack & Jill Guild (CHOC)

Love Promise Stories from Subaru Orange Coast

Subaru and Subaru Orange Coast believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here.

Subaru Loves to Care at Children's Hospital of Orange County

On July 13, in partnership with The Leukemia & Lymphoma Society, Subaru Orange Coast donated 80 plush blankets and 25 arts & crafts kits to Children’s Hospital of Orange County (CHOC). Here is Jim Parsons, general manager at Subaru Orange Coast, sharing the impact of the Subaru Loves program. “Subaru Orange Coast is proud to partner with Subaru of America and The Leukemia & Lymphoma Society to make sure all the kids get the care they need, and the things that we can donate to make them more comfortable while they are here. It is definitely a worthwhile cause. We partner with CHOC on several campaigns throughout the year. It is personal to me because my child has been treated here at choc, so whenever I get the chance to partner with them and our team at orange coast, we are proud to make that donation.” CHOC has been named one of the nation’s best children’s hospitals by U.S. News & World Report in its Best Children’s Hospitals rankings. Both orthopaedics and diabetes and endocrinology earned a “Top 20” spot. Subaru Orange Coast is one of the many Subaru retailers nationwide participating in the Subaru Loves to Care program. This program has allowed Subaru retailers across the nation to donate over 230,000 blankets and 31,000 arts and crafts kits, along with care, hope, and information about cancer support available through the LLS. This is the seventh year in a row that LLS has been selected by Subaru of America to carry out their Subaru Loves to Care program across the nation.

Subaru Orange Coast Loves to Care for CHOC

Subaru Orange Coast is proud to partner with the Leukemia & Lymphoma Society in supporting CHOC Hospital's Pediatric Oncology Department. Our donation of fleece blankets and art kits for the children will help make their stay in the hospital a little more comfortable as they recover with their families. The staff at the Children's Hospital of Orange County does amazing things everyday. The team at Subaru Orange Coast is very proud to support these hometown heroes!

Subaru Orange Coast helps feed SoCal !

Our great team at Subaru Orange Coast is excited to partner with ABC 7 to help provide nourishment to those in need This has been a multi-year effort to gather donations of non-perishable food items from our clients and employees throughout the month of June. We hope that our efforts provide comfort for those in need and lead to a brighter future for our community.

Subaru Orange Coast "Shares the Love" with CHOC Hospital

Subaru Orange Coast is proud to donate $30,000 to the Children's Hospital of Orange County to further support their heroic efforts in caring for our community's children in times of need. This year's donation will be used to support their new "Resident Dog Program!" CHOC's new resident dog program is yielding results in anxiety reduction, pain control, distraction and comfort, and patient education. Lois, with Child Life Specialist-handler Chloe Krikac, is working in CHOC's main hospital. Their time is spent primarily in Oncology and our Intensive Care Units, although they also visit our Neurology and Medical-Surgical areas. Odessa, with Child Life Specialist-handler Janessa Vanden Berge, works full time in CHOC's Cherese Marie Laulhere Mental Health Inpatient Center. Lois and Odessa have already logged 992 patient visits since September 2021. Much in demand, requests for patient visits must be prioritized, with higher priority given to bereavement and palliative care support, pain and procedure-related distraction, comfort during significant emotional distress or long-term hospitalization, and reassuring presence after a crisis or difficult diagnosis. The dogs are also effective helpers when patients need encouragement to get out of their rooms or to participate in group therapy, and they provide much-needed company for patients when no family is present.

Outstanding Service !!!

Today, March 13th Ken Santamaria assisted me and a friend adjust the time on my 2018 Subaru which we had spent over two hours trying to convert to Daylight Saving Time. Ken, drove to my home and instructed me and a friend within less than two minutes how to change the time. He without a doubt provided outstanding customer service and because of him when my friend buys his new car will only consider Subaru Orange Coast. I have been pleased with the customer service provided by all of your staff when I have taken my car in for servicing. Today was extraordinary and all our neighbors saw Mr. Santamaria and were equally impressed. He has earned Penske many new customers in the near future and I wanted you all to know what an outstanding employee Ken Santamaria is. Thank you. Mary C.

Subaru Orange Coast Supports Education!

Subaru Orange Coast is happy to support the great kids and faculty at Gloria Dei Lutheran Preschool in Dana Point, CA with our donation of $1,500 worth of playground sand. The staff at Subaru Orange Coast teamed up with the volunteer parents to dump all of that sand on the playground to give the kids a fun and safe place to continue their education and enjoy the California sunshine!

OC Rescue Mission Receives the Gift of Warmth

We are so thankful for Subaru Orange Coast for caring for those struggling with homelessness. The Orange County Rescue Mission is a homeless shelter that seeks to help those experiencing homelessness by resolving the deeper issues causing homelessness in the first place. We do this by providing food, clothing, housing, education, job training, counseling, and more. And to be honest, we would not be able to accomplish any of this without the help of our neighbors, like Subaru Orange Coast. In November, Jesse Solorio and a couple of others from the dealership came by to drop off boxes of blankets and socks, just in time for the chilly weather. We're incredibly grateful for Subaru for coming alongside us to make a difference in the lives of the homeless men, women and children of Orange County.

Fixed Operations Donation Drive

The Subaru Orange Coast Parts and Service Department held their first annual Holiday Donation drive this year. Members of our team brought in canned food, clothing, books, and more to help the less fortunate. The donations were delivered to OC Rescue Mission in Tustin, CA which helps men, women, and children who are currently experiencing homelessness. They provide, food, clothing, and shelter and our donations will help them get through the holidays.

Subaru Loves Pio Pico Elementary School

Subaru Orange Coast is proud to have adopted Ms. Lizarraga's 3rd Grade Class at Pio Pico Elementary School as part of the Subaru Loves Learning campaign. Our donations were able to provide valuable supplies for both their arts program as well as their physical education program. Ms. Lizarraga's class took the time to send a thank you video message to Subaru Orange Coast featuring all of her students filming individual thank you messages for the dealership staff. It was a truly amazing and rewarding experience for all involved! The video file link can be found on Flipgrid at: https://flipgrid.com/+07nyssan

Children's Hospital of Orange County Donation

Studies show that one in every five children suffers from a mental health condition. To combat these statistics, CHOC Children’s opened the new Mental Health Inpatient Center in April 2018. The Center serves children ages three to seventeen, and this past year served nearly 600 children and implemented a suicide prevention program that has changed the lives of over 300 children. This year’s project for the Mental Health Inpatient Center is a sunshade structure that will expand the use of the outdoor patio for play, recreation, therapy, and events for the center’s young patients. Recognizing the importance of physical activity, fresh air, sunshine, and unstructured play to be a vital part of a healthy mind and body, the generous Subaru donation through Orange Coast Subaru will help make this improvement a reality.

My Subaru Saved My Life

On Mother's Day, I was driving my Subaru Ascent to the grocery store when I stopped at a red light. I heard a noise, looked to my left, and saw a sports car flying towards me upside-down. The car had first impact on the driver's side roof/door of my car, right where I was seated. I had to crawl out of the passenger side door to get to safety, looking back at what I expected to be a completely crushed driver's side. Every witness, paramedic, and police officer told me I am lucky to be alive, but I know it wasn't luck. It was a Subaru. I owe my life to the safety and engineering of my Subaru, and I will forever be a loyal Subaru owner and number one fan. Thank you Subaru!!

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Pediatric Oncology Carnival - Kaiser of Anaheim

On Friday May 31st, the Leukemia & Lymphoma Society (LLS) Orange County Inland Empire Chapter and Subaru Orange Coast partnered up to deliver 80 blankets and 30 arts & craft kits at the Pediatric Oncology Carnival at Kaiser Permanente of Anaheim. Subaru parts manager Jesse Solorio, some of his associates and Samantha from LLS came together to hand deliver the blankets to patients and their family who visited our booth. It was so heartwarming to see the amount of fun these children were having as some of these kids have spent most of their time in the hospital undergoing treatment. This is the fourth consecutive year that Jesse and Samantha have worked together and participated in this event, spreading love, hope, and warmth to cancer patients and their family, reminding them that they have the community’s support during their cancer journey. The highlight of our blanket delivery was seeing patient Alexander Delgado who we met last year, was diagnosed with Leukemia and was undergoing chemotherapy treatment.This year, his hair has grown back, is more energetic, taller and looking so much bigger! His mother stated he is now in maintenance which is amazing! It filled our hearts with happiness to see how healthy he is now and is able to enjoy simply being a kid after fighting a tough battle. Such a strong little guy and a true inspiration. At the carnival nurses, patients, and parents had the opportunity to write a message of hope in a note card which were then hung in the infusion bay for patients to read. Social worker Teresa Gallegos from Kaiser stated, “The messages are so thoughtful and can really make a difference in someone’s day. Thank you!” LLS is proud to have partnered with Subaru Orange Coast and have the opportunity to be a part of such a great event for the little ones.

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Pediatric Oncology Carnival

The Leukemia & Lymphoma Society Orange County Inland Empire Chapter partnered up with Subaru Orange Coast, to deliver blankets to cancer patients at the Pediatric Oncology Carnival at the Kaiser of Anaheim on June 8th. The general manager Paul from Orange Coast Subaru joined us at the delivery along with his colleague Jesse and staff members Samantha and Adriana from LLS. Together we delivered 80 blankets to patients and families to use during their hospital visits.The Pediatric Oncology Carnival was a rewarding experience for all of us who took part in the delivery. Through this small gesture we were able to spread love, hope, and warmth to these kids fighting cancer. It was great to see the kids excited about receiving their blanket in a reusable bag along with other goodies. We truly enjoyed watching the kids have fun at the carnival as they walked from booth to booth ecstatic about it all. We were all touched by the strength of the little kids who still managed to smile. We were all happy to be able to give back to the community and what a perfect way than through the Subaru Loves to Care program! Thank you Subaru for this partnership!

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Pediatric Cancer Patient Carnival Event

On June 16th, Kaiser Permanente Anaheim Medical Center’s Radiation Oncology Department hosted an event for their Pediatric Cancer Patient’ called HEMOC Pediatric Carnival. More than 100 cancer survivors, current cancer patients and their family attended the event at Kaiser. Vendors at the event represented health and education focused charities with a fun activity. Throughout the event, we estimated that 100 individuals stopped by the Leukemia & Lymphoma Society and Subaru’s tables to race their cars on the race track and receive some gifts such as blankets, craft kits, Frisbees and other LLS and Subaru branded items. All of the children were very happy with their warm blankets.Every single one of them that stopped by our booth had a smile on their face. Among the stories we heard, we obtained one. It consisted of a mother and grandmother who were attending the event with their daughter/granddaughter.The mom mentioned that her little elementary girl was diagnosed at only 6 weeks of age. It was so painful for her and her husband to hear this devastating news, her daughter underwent chemotherapy and then had to go through bone marrow transplant.The young and beautiful daughter is now in school and living a “normal” life.Her mom and grandmother also mentioned that they are a part of the Light the Night walk in Orange County and they enjoy participating every year as a strong united family. The presence of Subaru and Leukemia & Lymphoma Society helped provide smiles to everyone.

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We’d love to hear from you.

Did Subaru Orange Coast go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

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